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Data protection
 

The information below outlines what data you provide when visiting this website and how Frinorm AG handles it:

The data controller for this website is:

Frinorm AG
Föhrenweg 12
9496 Balzers
Liechtenstein

T +423 384 23 66
info(at)frinorm.com

 

Types of data processed

  • Personal details (e.g. names, addresses)
  • Contact details (e.g. email addresses, telephone numbers)
  • Content data (e.g. text entries, photographs, videos)
  • Usage data (e.g. websites visited, interest in content, access times)
  • Meta/communication data (e.g. device information, IP addresses)

 

Cookies

‘Cookies’ are small files that are stored on users’ computers. Various types of information can be stored within cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after their visit to a website. Temporary cookies, or ‘session cookies’ or ‘transient cookies’, are cookies that are deleted once a user leaves a website and closes their browser. Cookies that remain stored even after the browser is closed are referred to as ‘permanent’ or ‘persistent’. For example, the login status can be stored if users return to the site after several days. Similarly, such a cookie may store users’ interests, which are used for audience measurement or marketing purposes. ‘Third-party cookies’ are cookies provided by providers other than the controller operating the online service (otherwise, if only the controller’s own cookies are used, these are referred to as ‘first-party cookies’). We may use temporary and permanent cookies and provide further information on this in our privacy policy.

If users do not wish to have cookies stored on their computer, they are asked to disable the relevant option in their browser’s settings. Stored cookies can be deleted via the browser’s settings. Disabling cookies may result in certain features of this website not working properly.

 

Access, erasure, blocking

All information that Frinorm AG receives from you will be stored solely for processing purposes, treated confidentially and not disclosed to third parties. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

 

Business-related processing

In addition, we process

  • contract data (e.g. subject matter of the contract, term, customer category)
  • payment data (e.g. bank details, payment history)

from our customers, prospective customers and business partners for the purposes of providing contractual services, customer service and support, marketing, advertising and market research.

The data processed includes the master data of our contractual partners (e.g. names and addresses), contact details (e.g. email addresses and telephone numbers), as well as contractual data (e.g. services used, contract terms, contractual correspondence, names of contact persons) and payment data (e.g. bank details, payment history).

As a general rule, we do not process special categories of personal data, unless these form part of commissioned or contractual processing.

We process data that is necessary for the establishment and fulfilment of contractual obligations and will indicate the necessity of providing such data where this is not obvious to the contracting parties. Disclosure to external persons or companies takes place only where required under a contract. When processing data entrusted to us in the context of a contract, we act in accordance with the client’s instructions and the statutory requirements.

 

Collection of general data and information

The Frinorm AG website collects a range of general data and information each time a data subject or an automated system accesses the website. This general data and information is stored in the server’s log files. The following may be collected:

  • types and versions of browsers used
  • the operating system used by the accessing system.
  • the website from which a connecting system accesses our website (referrer)
  • the date and time of access to the website
  • Internet Protocol address (IP address)
  • the Internet service provider of the connecting system
  • other similar data and information used for security purposes in the event of attacks on our IT systems.

This data is not combined with other data sources. The legal basis for data processing is Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

 

Data security

When you visit our website, we use the widely adopted SSL (Secure Sockets Layer) protocol in conjunction with the highest level of encryption supported by your browser. You can tell whether a particular page is being transmitted securely by the closed key or padlock icon displayed in your browser’s address bar. In addition, we implement further appropriate technical and organisational security measures to protect your data against accidental or deliberate manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

 

Getting in touch

When you contact us (e.g. by email, telephone, contact form or via social media), your details are processed for the purpose of handling your enquiry and processing it in accordance with Article 6(1)(b) of the GDPR. Your details may be stored in a customer relationship management system (‘CRM system’). We delete enquiries once they are no longer required. In the case of job applications, we process personal data solely for the purpose of and within the scope of the application process in accordance with legal requirements. The application process requires applicants to provide us with their application data. By submitting their application to us, applicants consent to the processing of their data for the purposes of the application process in accordance with the manner and scope set out in this privacy policy.
The data provided by applicants may be further processed by us for the purposes of the employment relationship in the event of a successful application. Otherwise, if the application for a job vacancy is unsuccessful, the applicants’ data will be deleted. Applicants’ data will also be deleted if an application is withdrawn, which applicants are entitled to do at any time.

 

CleverReach

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data is not collected or only on a voluntary basis. For the handling of the newsletter, we use newsletter service providers, which are described below.

This website uses CleverReach for the sending of newsletters. The provider is the CleverReach GmbH & Co. KG, Schafjückenweg 2, 26180 Rastede, Germany (hereinafter “CleverReach”). CleverReach is a service that can be used to organize and analyze the sending of newsletters. The data you have entered for the purpose of subscribing to our newsletter (e.g., e-mail address) are stored on servers of CleverReach in Germany or in Ireland.

Newsletters we send out via CleverReach allow us to analyze the user patterns of our newsletter recipients. Among other things, in conjunction with this, it is possible how many recipients actually opened the newsletter e-mail and how often which link inside the newsletter has been clicked.

The data is processed based on your consent (Art. 6(1)(a) GDPR). You may revoke any consent you have given at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place prior to your revocation.

If you do not want to permit an analysis by CleverReach, you must unsubscribe from the newsletter. We provide a link for you to do this in every newsletter message.

The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data stored for other purposes with us remain unaffected.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist, if such action is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh our legitimate interest.

For more details, please consult the Data Protection Provisions of CleverReach at: https://www.cleverreach.com/en/privacy-policy/.

 

Hosting and email delivery  

The hosting services we use are intended to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, email delivery, security services and technical maintenance services, which we utilise for the purpose of operating this website.

In doing so, we, or our hosting provider, process inventory data, contact details, content data, contractual data, usage data, meta data and communication data relating to customers, prospective customers and visitors to this website on the basis of our legitimate interests in the provision of this website in an efficient and secure manner, in accordance with Article 6(1)(f) of the GDPR in conjunction with Article 28 of the GDPR (conclusion of a data processing agreement).

 

Matomo

This website uses the open-source web analytics service Matomo. Matomo employs technologies that enable cross-page recognition of users for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Matomo regarding the use of this website is stored on our server. The IP address is anonymised before storage.

With the help of Matomo, we are able to collect and analyse data on how visitors use our website. This enables us, amongst other things, to determine when specific pages were viewed and from which region the visitors are accessing the site. We also collect various log files (e.g. IP address, referrer, browsers and operating systems used) and can measure whether our website visitors perform certain actions.

The use of this analytics tool is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising. Where consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR. Consent may be withdrawn at any time.

We use IP anonymisation when analysing data with Matomo. This involves truncating your IP address prior to analysis, so that it can no longer be uniquely attributed to you.

 

We host Matomo with the following third-party provider:

Sitewalk Est.
Im alten Riet 153
9494 Schaan
Liechtenstein

 

Validity and amendments to this privacy policy  

This privacy policy is currently valid and is dated October 2025. As our website and the services offered through it continue to develop, or due to changes in legal or regulatory requirements, it may become necessary to amend this privacy policy.

 

Status 18.09.2026